In our commitment to our investors satisfaction, we oversee all our services electronically, while maintaining the highest levels of availability and reliability to ensure service quality.

MODON offers a list of electronic services, the time required to complete them, and the time to respond to tickets regarding requests, enquiries, or complaints.

Please note that the time required to complete electronic services does not include requests to remain with customers, such as incomplete requests from the institution, completing deficiencies in cases of more information is required, and cases where services are relied upon by a third party, whether from government agencies or related entities:

​​​Service Request​​

​Time to complete request 

Service availability

​Complaint respones time

Request to Update Contrac​t Data
​36 working hours
24/7 ​working days
Request to Renew Contract​​​36 working hours
24/7 ​ working days
Request to Amend a Contract
120 working hours​​24/7
working days
Request to Split a Contract
120 working hours24/7
 working days
Request to Merge Contracts
120 working hours
24/7 working days
Request for Partial Building PermitOne working day​24/7  working days
Request for New Building Permit
One working day​24/7
working days
Coordination Lettersworking days​24/7
 working days
Disclosure of Chemicals
2 working days
24/7
working days
Request for Permit
working days
24/7
 working days
Request for Production Start Commitment
2 working days
24/7
working days
Request for an Evacuation Mock Drill Permit
working days24/7
 working days
Request for Plan Approval
working days
24/7
working days
Request for Building Completion and Occupancy Certificate
working days
24/7
 working days
Request for Group Housing License
working days
24/7
working days
New Supplier Qualification
working days24/7
 working days
Request to Qualify a New Consulting Office
10 working days
24/7
working days
Request for Payment Disbursement
10 working days
24/7
 working days
Request to a Contract Closer
10 working days
24/7
working days
Request for Industrial Product
15 working days
24/7
 working days
Request for Service Product
25 working days
24/7
working days
Request for Logistic Product
25 working days
24/7
 working days
Request for Electric Power Connection
40 working days
24/7
working days





 Last modified 07 May 2025
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