In our commitment to our investors satisfaction, we oversee all our services electronically, while maintaining the highest levels of availability and reliability to ensure service quality.
MODON offers a list of electronic services, the time required to complete them, and the time to respond to tickets regarding requests, enquiries, or complaints.
Please note that the time required to complete electronic services does not include requests to remain with customers, such as incomplete requests from the institution, completing deficiencies in cases of more information is required, and cases where services are relied upon by a third party, whether from government agencies or related entities:
Service Request
| Time to complete request
| Service availability | Complaint respones time
|
Request to Update Contract Data
| 36 working hours
| 24/7 | 5 working days
|
Request to Renew Contract | 36 working hours
| 24/7 | 5 working days
|
Request to Amend a Contract
| 120 working hours | 24/7
| 5 working days
|
Request to Split a Contract
| 120 working hours | 24/7
| 5 working days |
Request to Merge Contracts
| 120 working hours
| 24/7 | 5 working days |
Request for Partial Building Permit | One working day | 24/7 | 5 working days
|
Request for New Building Permit
| One working day | 24/7
| 5 working days |
Coordination Letters | 2 working days | 24/7
| 5 working days
|
Disclosure of Chemicals
| 2 working days
| 24/7
| 5 working days
|
Request for Permit
| 2 working days
| 24/7
| 5 working days
|
Request for Production Start Commitment
| 2 working days
| 24/7
| 5 working days
|
Request for an Evacuation Mock Drill Permit
| 3 working days | 24/7
| 5 working days
|
Request for Plan Approval
| 5 working days
| 24/7
| 5 working days
|
Request for Building Completion and Occupancy Certificate
| 5 working days
| 24/7
| 5 working days
|
Request for Group Housing License
| 5 working days
| 24/7
| 5 working days
|
New Supplier Qualification
| 7 working days | 24/7
| 5 working days
|
Request to Qualify a New Consulting Office
| 10 working days
| 24/7
| 5 working days
|
Request for Payment Disbursement
| 10 working days
| 24/7
| 5 working days
|
Request to a Contract Closer
| 10 working days
| 24/7
| 5 working days
|
Request for Industrial Product
| 15 working days
| 24/7
| 5 working days
|
Request for Service Product
| 25 working days
| 24/7
| 5 working days
|
Request for Logistic Product
| 25 working days
| 24/7
| 5 working days
|
Request for Electric Power Connection
| 40 working days
| 24/7
| 5 working days
|